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Posted: Thursday, November 23, 2017 12:11 AM

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Position Summary:
Resettlement Manager is responsible for the oversight of the Upstate SC field office Resettlement Team to ensure quality program and service delivery and compliance with agency, community, and funder standards. This includes staff and intern supervision, grant and budget management, program implementation, interdepartmental collaboration, and coordination of services to newly arrived refugees.

Responsibilities:
Staff Supervision:

-Hire, train, supervise, coach, and evaluate Resettlement staff
-Lead Resettlement staff in setting appropriate individual and team goals and objectives
-Provide personal and professional development opportunities and support to program staff
-Facilitate regular meetings with staff and with other program managers to ensure quality, team-based service provision

Program and Grants Management and Budget Oversight:

-Develop annual goals, projections, and performance standards for program grants, and ensure these are met on a monthly, quarterly, and annual basis
-Plan and manage department budget, reviewing it on at least a quarterly basis with the Office Coordinator and Office Director and ensuring that expenses do not exceed income
-Provide resettlement forecasts to WR staff, community agencies, and grantors on an ongoing basis
-Participate in grant writing for renewal grants and grant acquisition activities for new opportunities
-Develop and maintain systems, policies, and procedures for Resettlement Team, within the framework of WR Upstate strategic goals.
-Provide direct service support to clients and/or volunteers.

Supervision of Client Service Provision:

-Approve and manage intake of all cases for resettlement to the Upstate SC office
-Oversee and assist with the preparations for incoming refugee families
-Review case documentation on a regular basis to ensure appropriate and timely service delivery
-Oversee and evaluate the completion of all grant-mandated services and appointments after a refugee’s arrival
-Together with staff, address concerns and challenges that clients are facing
-Meet with clients to reiterate policy as necessary

Program Evaluation and Reporting:

-Complete and submit reports to grantors and WR leadership in a timely manner
-Perform monthly quality control tasks to ensure accurate reporting
-Formally and informally solicit client feedback about service provision, including feedback from refugee community leaders
-Internal Communication & Collaboration
-Participate with other program staff in regularly scheduled case briefing meetings to monitor client progress, adjust case plans, and effectively address the needs of clients
-Initiate collaboration with other program managers to efficiently serve families and communicate about trends and needs within the refugee community
-Develop or review client service systems and tools with other team managers
-Create and implement mission-fulfillment plans in conjunction with the Volunteer & Church Mobilization Specialist and the Office Director.
-Participate in conference calls and regular communication with WR’s Home Office

External Communication:

-Communicate regularly with service providers to ensure timely service delivery
-Advocate on behalf of refugee families when necessary
-Ensure timely communication with volunteers and churches involved with refugee families in coordination with the Volunteer & Church Mobilization Specialist.
-Attend all state, Home Office and coalition meetings as appropriate
-Continuously create new opportunities in the community for refugee services and integration including housing options, medical service partners and educational opportunities

Requirements
Knowledge, Skills, Abilities:

-Personal Christian faith and a heart for service to vulnerable people
-Committed to the mission, vision and values of World Relief
-Skill in organizing, coordinating and implementing various components of a project, and ability to provide accountability to ensure objectives are met
-Demonstrated knowledge/experience with local social services policies and procedures
-Commitment and ability to collaborate with others to achieve objectives
-Decisive, ability to obtain necessary information to make good decisions
-You must be able to demonstrate previous strong initiative and leadership skills.
-Excellent problem solving and conflict resolution skills
-Proficiency with Microsoft Word & Excel
-Educational background in Business Management, Nonprofit Management, Masters of Social Work or International Relations strongly preferred

Requirements:
-Personal Christian faith and a heart for service to vulnerable people
-Committed to the mission, vision and values of World Relief
-Previous cross-cultural experience required
-Skill in organizing, coordinating and implementing various components of a project, and ability to provide accountability to ensure objectives are met
-Demonstrated knowledge/experience with local social services policies and procedures
-Commitment and ability to collaborate with others to achieve objectives
-Decisive, ability to obtain necessary information to make good decisions
-You must be able to demonstrate previous strong initiative and leadership skills.
-Excellent problem solving and conflict resolution skills
-Proficiency with Microsoft Word & Excel
-Previous management experience required
-Valid driver’s license and access to a vehicle required

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

• Location: Greenville, Greenville, SC

• Post ID: 24594952 greenville
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