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Posted: Thursday, January 25, 2018 4:05 AM

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Requisition #33275

Job Class




Job Summary

The Epic Credentialed Trainer is responsible for delivering end-user training for physicians, other clinicians, and non-clinical staff to develop competence in the use of clinical and business information systems and other computer software applications for various clinical areas and departments within the hospital and clinics.. This individual will serve as a primary educator and support analyst between the EMR and associated system applications and end users. Trainers will provide Tier Level II technical assistance in the Help Desk, along with on-site customer support in customer departments, providing workflow instructions, and recommending solutions to meet department needs. This role will coordinate and resolve system problems related to technology used by end users and will serve as the primary physician educator and support. He/She will also assist in creation and validation of training tools which support the education of system users, and in measuring user competency as well as effectiveness of the training program. Must be able to work independently with limited supervision, work weekends and varied hours, and be able to travel to varying hospital and outpatient locations.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Education

Bachelor's Degree -General Education. Information services, health administration, business administration, health sciences or professional field preferred.

Minimum Experience

No prior experience required

Required Certifications/Registrations/Licenses


Specific Acceptable Credentials (if applicable)

Once hired, Trainer must meet the training requirements for Epics best practice recommendation and associated credentialing must be obtained within 42 days from program initiation.

In lieu of the Above Minimum Requirements

Associate's degree in related field with 2 years workforce experience(experience in healthcare, technology, front office or finance preferred) ORHigh School diploma and 4 years of workforce experience (healthcare, technology, front office or finance experience preferred).

Other Required Experience

Experience as a trainer or super user of a clinical information system - Preferred

Knowledge of the concepts, standards and practices relating to adult learning, continuing education and educational effectiveness -Preferred

Working knowledge of ambulatory physician practice highly desired - Preferred

Successfully obtain and maintain "Credentialed" level of expertise in Epic based presentation(s) and competency exam(s)-Required

In-depth knowledge of workflow design and processes, and the important functionality supporting the workflows- Preferred

Adult education experience - Preferred

Position Posting Category

Non Clinical Professional/Technical

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• Location: Greenville

• Post ID: 27493382 greenville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018