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Posted: Wednesday, February 7, 2018 4:17 PM

Summary:Under the supervision of the Branch Service Manager the Field Service Manager, is responsible for directing and coordinating customer service activities in the field by performing the following duties personally or through subordinates. This position has responsibility of all activities in the field service department. Essential Duties and Responsibilities include the following. Other duties may be assigned.Determine number of Field Service Technicians and propose additional/reduction of the number of Technicians as required.Oversees assignment of Field Service repair jobs and PMs.Keeps records of work hours and parts utilized, and work performed for each repair.Overviews requisitions for replacement parts and supplies.Manages PM base to achieve the company standards of completion.Optimizes Effective billing rateReviews Field Service jobs to ensure service work is completed in accordance with established standard of profitability.Ensures Field Service Technicians submit paperwork promptly.Responsible for maintaining good customer relations.Requisition and maintain all necessary Field Service supplies, tools, jack, jack stands, etc. to Company Standard.Assist in evaluating Field Service Technicians and monitoring results through appraisals and scorecards.Participates in recruiting and selecting Field Service Technicians.Schedules Technical Training opportunities for Field Service Technicians.Provides Safety Training for Field Service Technicians.Supervisory ResponsibilitiesThis job has supervisory responsibilities of service administration and technicians. Required SkillsHigh School diploma or equivalent required. Two or Four year degree preferred.5+ years of experience in the material handling or related industryPrevious supervisor experience required. Microsoft Office (Word, Excel, Outlook and PowerPoint)SAP experience highly preferredJob LocationGreenville, South Carolina, United States
Associated topics: call center manager, customer service manager, customer service team manager, gerente de servicio, management experience, product support, review, senior, supervisor, team manager


• Location: Greenville

• Post ID: 27845162 greenville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018