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Posted: Friday, January 5, 2018 4:07 AM

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My client who operates on an International scale is looking for a L3 resource who can operate with RSA Security Analytics to join their team on a 12 month contract in Greenville, USA.

Key responsibilities:

  • Provide technical skill to customers.
  • Oversight of Incident Response.
  • Responsible for support issues from beginning to end and follows the documented escalation procedures.

Essential skills:

documentation: collect info, ensure right message


  • Manage assigned trouble ticket queue (assignment, progress, resolution, close)
  • Understanding and exceeding all SLA commitments
  • Knowledge base article submissions (intelligence, procedures, ..)
  • Monitoring and awareness of what is happening in the data security industry, and on various newsgroups/mailing lists regarding security and security products

Local regulation awareness

  • Planning, roadmapping, of new to be developed
  • SOC Guru: L3 SME (Incident response is different)
  • US - NL handover across each other
  • Ensure QA is alive'
  • Data source management/log source integration; contextual information integration guidance to L2

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• Location: Greenville

• Post ID: 26889542 greenville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018