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Posted: Friday, January 5, 2018 4:07 AM

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My client who operates on an International scale is looking for a L3 resource who can operate with RSA Security Analytics to join their team on a 12 month contract in Greenville, USA.

Key responsibilities:

  • Provide technical skill to customers.
  • Oversight of Incident Response.
  • Responsible for support issues from beginning to end and follows the documented escalation procedures.

Essential skills:

documentation: collect info, ensure right message

RCA

  • Manage assigned trouble ticket queue (assignment, progress, resolution, close)
  • Understanding and exceeding all SLA commitments
  • Knowledge base article submissions (intelligence, procedures, ..)
  • Monitoring and awareness of what is happening in the data security industry, and on various newsgroups/mailing lists regarding security and security products

Local regulation awareness

  • Planning, roadmapping, of new to be developed
  • SOC Guru: L3 SME (Incident response is different)
  • US - NL handover across each other
  • Ensure QA is alive'
  • Data source management/log source integration; contextual information integration guidance to L2

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or contact us at bp+23108094@jobvertise.com


• Location: Greenville

• Post ID: 26889542 greenville
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