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Posted: Monday, January 8, 2018 3:57 AM

Job Responsibilities Benefits Supplemental QuestionsAdditional

THIS POSITION SUPPORTS THE DMV REAL ID PROJECT

This is a 40 hour temporary position located at the Greenville (63) Saluda Dam Road DMV Office in Greenville S.C. The Temporary Customer Service Representative reports directly to the Branch Office Manager. The incumbent has a range of expertise from researching and resolving problems to determining compliance with legal requirements for services. Under direct supervision, the Customer Service Representative typically performs routine or standard transactions. These transactions call for limited analysis and decision making. Supervisors typically assist the Customer Service Representative in any problem solving and decision-making.

Job Functions:

The Temporary Customer Service Representative may be called upon to perform some or all of the tasks listed below:

1. Examines, accepts, prepares, enters and prints all documents required in issuing drivers licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Create and performs edits of the customer name and address fields. Manages business customer (banks, lien holders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers. Processes motor vehicle registration requests. Researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses. Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.

2. Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. Knowledgeable to verify visual eye screening by physician's eye statement or a SCDMV eye test machines, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications.

3. Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office. Operates camera system to issue credentials, fax machine, etc.

4. Solicits customer participation in the organ donation program and collects all required fees and donations for the Donate Life Trust fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests. Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research.

5. Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy

6. Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.

Minimum and Additional Requirements:A high school diploma or equivalent plus clerical experience.

The Temporary Customer Service Representative must have the ability to retain knowledge of DMV policy and procedures. Has the ability to explain policy and procedures to customers. Must be able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware. Has the ability to work under pressure during peak workload periods. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Vehicle Inspection Tests.

Must complete a nationwide background check to include finger prints prior to being certified to administer CDL knowledge skill tests. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner, trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Test and Knowledge Test.

Must attend required training. Training will consist of three (3) days at Headquarters in Blythewood.

Additional Comments:This position, located at the Greenville (63) Saluda Dam Road DMV Office, may be required to relocate to a Customer Service Center within a 30 mile radius of the present Customer Service Center to meet staffing needs.

This position will be required to work some Saturdays when scheduled. As dictated by federal law, working hours in excess of 40 hours per week will be paid at a rate of one and one-half times an employee's regular rate of pay or granted compensated time off (determined by the Agency). The work week period is Sunday through Saturday.

Tasks are completed in a climate controlled office setting. The work requires sitting and/or standing for prolonged periods of time, walking and constant talking.

Supplemental questions are considered part of your official application. Please complete the on-line State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

SDL2017


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Source: http://www.jobs2careers.com/click.php?id=4716727253.96


• Location: Greenville

• Post ID: 26925712 greenville
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