Posted: Friday, February 9, 2018 2:43 AM
Coordinator-Financial Services is responsible for reviewing past due customers at 45-120+ day aged buckets; that are eligible for suspension for nonpayment. Once they review and have validated services can be suspended, they will proceed in opening an order based on what product a customer has. Coordinator will also be responsible in placing a restore on account once payment has been made, those requests are initiated by our inbound team. Responsibilities include: Identify if Parent/Child Hierarchy or Standalone AccountReview for any open billing disputesReview for any Payment Investigation tickets (PI tickets)Review for outbound suspend callReview for any open orders that might hold up a suspend orderReview for manager approvals for Elite/Major accounts before place suspend orderIdentify what products/services that are on the account and open the order accordingly either by JIRA ticket or open PSR with the correct provisioning plan for soft suspend (DNP). Rep will need to note, change status of the account to reflect soft suspended. Once suspend order is placed, the rep will need to track their work for reporting purposes. Restore of services, individual will work from email distro and as well pull a daily report / queries each morning to see who has paid to ensure restore orders are placed. Restore order will be the reversal of what the suspend order was placed.Rep will then charge a restore fee of $50.00 to the customer's accountRep will need to note, change status of the account to reflect restored/active.Once restore order is placed, the rep will note the suspend tracker that the account was restored, paid in full, payment plan, or dispute. Highly Desired Skills and Experience: Excellent Communication SkillsKnowledge of Windstream SystemsMicrosoft Excel SkillsAbility to multi-task Organizational SkillsAbility to meet deadlines Education and Experience: High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.
• Location: Greenville
• Post ID: 27943202 greenville